Lerno

Imagine you were able to always know exactly where you stand with not only a single customer, but all your customers. Then, add to that, insights as to how well you are doing in understanding them throughout their customer journey. Lerno is that, but it's even more.

I have had a session with Lerno and am amazed at how insightful and detailed it's feedback is. There were alot of nuances within the call, multiple people on one camera, technical jargon and Lerno caught it all. Full video capture, detailed insights. It's all here.

The power of Lerno goes beyond a single call though. I will be able to build a relationship with my clients throughout their journey with me. The feedback was spot on and I didn't disagree with it at all. Additionally, I will be able to build upon this client's notes over time and combine them with other clients to learn exactly what my clients are specifically look for. It's win win. A win for me to learn about my clients as a whole, a when for the clients because I can serve them better.

I did initially have trouble connecting the calendar due to the combination of personal and workspace emails, but Tunde and the team spent time to ensure my problems were resolved. Support is a core value seemingly over there.

This tool isn't going anywhere. How do I know? Cause there is nothing else like it. If you want the best for your clients, get Lerno.