Happyforms

I bought this couple of years back and now I started using it. I had an issue and left a support query. Guess what happened, I got an email saying "Thanks for reaching out. We received your request and will respond in 1 - 2 weeks (your AppSumo purchase includes basic support). If you'd like priority advanced support (24 hours, usually faster), you have the option to purchase a new Happyforms plan"

It's a shame that I have to wait 1 - 2 weeks. It's really disappointing.