I upgraded to Tier 5 because I was told all previous features would be restored ASAP , yet none of them have been so far. If you have something running that depends on those features, be careful upgrading, it might stop working for several days.
I love Encharge, its a 5 o more tacos tool, but the wating time is 1. The sad part is I read another review where support responded in just minutes , that clearly wasn’t my experience.