Robotic, underwhelming responses are one thing—but being accused of not reaching out sooner? Seriously? Even if that were true (spoiler: it’s not), this reply is beyond ridiculous. They’d be better off staying silent than going on the offensive. And the cherry on top? I did try before and got zero help, which only confirms one thing: I’m out. And trust me, I’ll make sure everyone else knows to steer clear if they’re looking for customer service that actually understands the concept.
P.S.
I reached out to you various times. But it does not astound me, when this is not tracked correctly. The answer basically was, to send in screenshots. Screenshots from a link that just leads to your start page. Hmmm. I described my problem, that is not one that can be easily described through screenshots. And then the robotic answers came. Hold on. Not robotic. Those would have been more empathetic and friendlier, I guess.