Zylvie

First of all, this is a low-converting checkout software.
Conversion at the checkout is around 7%. This means when 100 people click the Buy button, only 7 actually buy. This is very low.

Recently they added the cart abandonment recovery but it appeared that suddenly you need to buy more codes to use it - it's ridiculous and not fair when you buy an LTD.

The sales page / offer builder could win a contest for the most ugly pages ever.

Affiliates are not being paid automatically - you need to pay them manually, which creates confusion on both sides and adds the additional thing to take care of, as in the case scenario the sales come in, you need to monitor the process.

A good thing is that you can attach a coupon code to an affiliate, which allows you to sell using your external sales pages, because without that feature affiliates would have to use their affiliate links pointing to the ugliest offer pages ever.

Another good things are well-working delivery emails, and the support, but still "high-converting" checkout software is an overstatement.

Another downside is that if you want to partner up with another seller, the platform charges fees that makes the platform useless in this case.

I really wish I could give more tacos but the unfair move with the additional fee for the cart abandonment, when the checkout converts really bad, left me no other choice.

EDIT: Yes - Jay is always happy to help and the support level outranks at least 90% of all support teams.