Users stuck? Support stretched? It doesn't have to be that way.

About SureSteps

Imagine a world where your customers never get stuck using your product, and your support team is always ready to lend a helping hand - exactly when and where it's needed. That's the reality that SureSteps brings to life. SureSteps is a revolutionary platform that bridges the gap between your product's documentation and your customer support. By creating personalized, step-by-step instructions that seamlessly integrate with your customer's experience, SureSteps ensures that users can quickly understand and effectively use your product. But SureSteps is more than just a documentation tool - it's an interactive support system that puts the power in your customers' hands. When they encounter an issue, they can instantly connect with your support team, who have full visibility into the exact step where the problem occurred. This allows for immediate and precise assistance, resulting in sky-high customer satisfaction.

• Guides That Turn Into Instant Support

  Users can ask AI or interact with support at any step, and support has visibility to provide accurate answers.

• AI Assisted Support

  AI can create guides, help customers, and assist support agents with precise answers based on product knowledge.

• Analytics

  Gain insights on guide effectiveness, user progress, and points of difficulty to improve documentation and product design.

• Creating Procedures

  Easily build step-by-step guides with text, images, and videos, allowing users to interact and get support.

• Following Procedures

  Users can select a guide, track progress, communicate with support, and resume where they left off.

• Integrations

  Integrate guides directly into knowledge bases and ticketing systems to streamline documentation and support.