Your public help center and private documentation, owl in one place

About KnowledgeOwl

KnowledgeOwl is a powerful knowledge base software that helps software teams and customer support professionals build, manage, and share public and private documentation with ease. The platform was created by people who deeply understand the challenges of knowledge management - it's designed to be the knowledge base tool that the founders themselves wished existed. KnowledgeOwl is built with care and attention, offering a robust, user-friendly experience that is packed with excellent knowledge management features. Whether you're creating a public help center for your customers or managing private documentation for your team, KnowledgeOwl provides the flexibility and control you need. You can fully customize the look and feel of your knowledge base, from the CSS to the HTML and JavaScript. The powerful search functionality makes it easy for your readers to find what they need, with intelligent features like typo-tolerance and the ability to surface related content. But KnowledgeOwl is more than just a knowledge base - it's a productivity powerhouse for your content creators. With features like article versioning, automatic 'needs review' status, and specialized tools for authors, KnowledgeOwl makes it simple to keep your documentation up-to-date and your team efficient. And with straightforward, predictable pricing, you never have to worry about hidden costs or feature limitations.

• Related Articles

  Automatically suggest and display related articles to help users find relevant content. Users can also manually add related articles to an article.

• Contact Form

  Allows users to submit inquiries or support requests directly from the knowledge base. Submissions can be configured to create tickets in a help desk or CRM system.

• Manage Articles

  Provides a centralized interface to search, filter, edit, archive, and delete articles in bulk.

• Ratings

  Allows users to rate articles, providing valuable feedback to help improve content.

• Article Favorites

  Enables users to mark articles as favorites for easy access and reference.

• Comments

  Allows users to leave comments on articles, fostering engagement and feedback.

• Glossary

  Provides a centralized glossary of terms, with the ability to automatically highlight and define terms within articles.

• Broken Link Checker

  Automatically scans the knowledge base for broken links and provides a report to help maintain content integrity.

• Customize Text Tool

  Allows users to easily customize the text throughout the knowledge base, including labels, buttons, and other UI elements.

• Advanced Search

  Provides powerful search capabilities, including the ability to perform exact matches, use regular expressions, and export search results.

• Subscriptions

  Allows users to subscribe to specific categories or content, and receive notifications when new or updated content is available.

• Contextual Help Widget (2.0)

  Provides a customizable, embeddable widget that can be used to deliver contextual help and support to users on any website or application.

• Required Reading

  Allows administrators to mark specific articles as required reading, and track which users have acknowledged and completed the required content.

• SMTP

  Provides the ability to configure SMTP settings for sending emails, such as subscription notifications and contact form submissions.

• PDFs

  Allows users to generate and customize PDF exports of articles, categories, and the entire knowledge base.