Modern knowledge for customer service

About Stonly

Stonly is a modern knowledge platform that empowers customer service teams to deliver fast, accurate resolutions. With step-by-step guides, decision trees, and reliable AI answers, Stonly simplifies complex processes and puts the right knowledge at agents' and customers' fingertips. Whether it's onboarding new agents, enabling self-service, or providing contextual guidance during interactions, Stonly adapts to each scenario. The platform integrates seamlessly with existing support tools, allowing teams to create, maintain, and measure the impact of their knowledge effortlessly. Thousands of companies, from small businesses to global enterprises, trust Stonly to elevate their customer support. By connecting people with the information they need, when and where they need it, Stonly drives real results - faster resolutions, increased efficiency, and happier customers.

• Interactive Guides

  Create step-by-step guides, walkthroughs, and checklists that adapt to each customer's needs and situation to provide the right resolution.

• Contextual Knowledge Delivery

  Give agents and customers the guidance they need to solve each ticket or question in the flow of work. Use data to surface the right content every time.

• AI-Powered Answers

  Provide instant, accurate answers with AI that leverages your company's knowledge to respond to each request with the ideal solution.

• Easy Knowledge Management

  Stonly makes it easy to create, maintain, and measure the impact of your knowledge content.

• Self-Service Support

  Empower customers to resolve their own questions and issues through AI-powered self-service.

• Agent Performance Improvement

  Improve agent handle time and response quality with guided decision trees and knowledge access.