Customer Experience Platform

About Nicereply

Nicereply was born in the summer of 2010, emerging from WebSupport, a European hosting company. The founders had a vision: to help businesses provide outstanding customer service. At its core, Nicereply is a customer experience platform designed to collect immediate feedback. It offers simple, one-click surveys that increase the volume of insights companies receive from their customers. The beauty of Nicereply lies in its simplicity - you set it up once, and it collects feedback forever. The platform addresses common issues faced by customer service teams. Many businesses struggle with not receiving enough feedback, or getting feedback that's too late to be actionable. Nicereply solves this by enabling customers to be honest and forthcoming about their experiences in real-time. Nicereply offers a variety of survey types, including Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). These can be distributed through multiple channels - email signatures, post-resolution emails, website pop-ups, or custom survey links. Over the years, Nicereply has helped over 1,600 companies improve their customer support. It's used by businesses of all sizes, from startups to international corporations. The platform has collected more than 15 million customer insights, proving its effectiveness in bridging the gap between businesses and their customers. Nicereply's mission goes beyond just collecting feedback. It's about transforming that feedback into actionable insights, helping businesses not just understand their customers better, but also improve their overall customer experience. In a world where customer experience can make or break a business, Nicereply stands as a champion for both businesses and their customers.

• Customer Satisfaction Surveys

  Gauge the performance of individuals and teams through customer satisfaction ratings.

• Net Promoter Score Surveys

  Find out who trusts your brand and why to enhance customer support.

• Customer Effort Score Surveys

  Measure the effort customers exert when dealing with your service to find friction points.

• In-signature Email Surveys

  Collect feedback at the bottom of every email to act quickly on customer responses.

• Website Pop-up Surveys

  Get real-time feedback on your website's user experience to improve usability.

• Analytics Dashboard

  Measure improvements and trends with real-time feedback data.

• Custom Survey Domain

  Host your surveys on a custom domain for better branding.