Hello, I am generally satisfied with your product and most of its features. However, I have contacted you multiple times regarding several issues and have not received any response or acknowledgment from you to this day. I find this extremely uncustomer-friendly. Therefore, I am giving a current overall rating of 2 stars, as I believe that communication and accessibility are fundamental basics for a company in today's world. If I am heard and seen, I will update my rating to reflect the truly excellent product.