This product was really a great step for us to move away from Zoom, Calendly and our calendar apps. But I soon stumbled on features it was lacking. Maybe if these features are being supported in the future, we would reconsider using this software.
1. The ability to move a meeting:
I had my first call booked with a team member and for some reason I could not make the meeting. I logged into the app and try to edit the meeting but it didn't work and I wasn't able to change the date and time for the meeting.
2. Not able to add buffer before and after calls:
I had a couple of calls booked and wanted to set a buffer in between calls so that it doesn't book calls after each other. I saw that there wasn't this option which was kind off a deal breaker for us. It seems like such a basic feature in booking apps.
3. Meeting Cut-off times:
I had a client book a meeting with me for 30min. When we reached 30min, without a warning the meeting cut both of us off and I was left with a red face. Almost like when you use the free version of Zoom and you have to rudely interrupt your client to say the meeting is going to end in one minute. This had none of those warnings. It cut us both off and I had to resend an instant meeting link. This was a big NO NO especially on a tier 3 plan.
4. Instant meetings don't have AI summaries:
When I had an instant call with a contractor, we quickly jumped on a call using the instant meeting. But after the meeting was done, I went to check the AI notes and it said that the AI notes will be ready when the meeting has concluded. This was Yesterday.
So with all these issues, I am unfortunately not convinced that this is ready for clients or teams. It is a great choice if you don't want something professional. But I would much rather pay for a Zoom subscription than to avoid going through all these issues again.
What did work well:
1. Ease of setup
2. Branding
3. Creating meeting links
4. Getting notified when a booking was made via Whatsapp.