There's a lot to like about MailerCloud - mainly the cost compared to most other ESPs.
However, that price comes at a cost. There are many annoyances in MailerCloud:
- The UI took a while to understand - especially after using other services (e.g. What's an automation vs. a campaign?)
- The reporting is also lacking (how did that newsletter do? I'm not necessarily interested in all of the emails I sent during a period.)
- the documentation is lacking [even explaining the campaign vs. automation thing, as well as reporting]
- customer service can be slow (especially with the time difference between the Western the US and Europe)
With that, I'm not sure if I'm going to keep it or return it - even though I've spent a decent amount of time learning it.