Laxis

First, the good: It does transcribe well, though it uses Google's transcription, which anyone can do. It censors "language" as a result. But you do get the transcription time you bought, at least if you upload your audio, as I do.

Now the bad: Support is half-baked, at best. They might answer half the question, and they're rude. "Have you logged into Laxis?" Why, yes, that's why I'm asking the question! Some promised features are impossible to find, and may have been folded into services that are now add-ons, which isn't fair (support won't respond, so I couldn't say). Half of my dashboard is now advertising for other paid services. And the templates, which it really wants you to use, don't apply to everyone, so I'm always perplexed at which one to choose, and whether I can get away without choosing one.

It's frustrating for something that should have been so much better. Laxis owes its AppSumo customers answers, and better treatment.