Laxis reviews

I have been using this for over a year now - a fantastic tool that they keep developing. We use it all the time to make sure we get the meeting recorded, notes made, social media posts produced, podcast notes done...and the latest meeting summary display is excellent - I could not write it better myself and very accurately.

First, the good: It does transcribe well, though it uses Google's transcription, which anyone can do. It censors "language" as a result. But you do get the transcription time you bought, at least if you upload your audio, as I do.

Now the bad: Support is half-baked, at best. They might answer half the question, and they're rude. "Have you logged into Laxis?" Why, yes, that's why I'm asking the question! Some promised features are impossible to find, and may have been folded into services that are now add-ons, which isn't fair (support won't respond, so I couldn't say). Half of my dashboard is now advertising for other paid services. And the templates, which it really wants you to use, don't apply to everyone, so I'm always perplexed at which one to choose, and whether I can get away without choosing one.

It's frustrating for something that should have been so much better. Laxis owes its AppSumo customers answers, and better treatment.

Wouldn't recommend doing business with this company. Deal promised premium plan updates, has instead created a monthly pricing tier for appsumo and locked promised features behind them.

The appsumo page clearly says:
- ALL FUTURE PREMIUM PLAN UPDATES

The pricing page for Laxis clearly states under the PREMIUM PLAN:

Everything in basic, plus
Laxis AI
Transcription: 2000 minutes per month
Laxis AI
Unlimited Google Meet transcription
Laxis AI
Conversation history: unlimited
Laxis AI
AI Writer and LaxisChat: 200,000 words per month
Laxis AI
AI Writer: auto-generate meeting follow-up content
Laxis AI
LaxisChat: ChatGPT-like chatbot for meetings
Laxis AI
Calendar integration
Laxis AI
Insight management
Laxis AI
Support email response time: 2 business days

I subscribed to Laxis with the intention of transcribing my recordings. So far, I've not been disappointed.

It's been 6 months since my purchase, and promises of greater processing resources seem to not be fulfilled. I was in a 1-hour meeting today, and Laxis stopped processing after 20 minutes. So I lost 40 minutes of the meeting by trusting Laxis to do its job. This was the only meeting I used Laxis on in 2 months, so it's not a question of running out of minutes.

The summary of the 20 minutes that I did receive was sub-par compared to my colleague's AI summary of the same meeting, from a different service. If I could refund, I would.

I got Laxis mainly because I needed a replacement for Otter.ai I've had an annual subscription with them for years and suddenly they changed their model and slashed the minutes and uploads to the point of uselessness. So Laxis allows me to upload my own files and I'm happy. But I also am beginning to love its meeting summaries and action items. The first time I asked it to summarize a meeting I thought it was terrible, but the last few times I tried it I was amazed. Very pleased with this purchase.

This is turning into a bait and switch, which is the first time I have seen it on AppSumo, basic changes in the product are now only included with an add-on that costs money. We paid money upfront to give you feedback and get incremental improvements in the product.

They just sent an email to all of their appsumo users stating "we just updated our Zoom integration so that Laxis will automatically join your Zoom meeting through your calendar. No more URL copy and paste! This feature is available through the Add-on plan as well." That add-on plan costs $10 a month.

I have no problem with them charging for credits for Audio Transcribing or AI summarizing, cool features that use up AWS processing, or whatever service they are using. Something as table steaks as allowing me to have this auto add to Zoom is not an additional feature that they should be charging for, its an improvement to an already existing feature. New modules I can understand them charging for.

At this rate their going to charge for Single Sign on, or Name identification.

Really Disappointed

The platform is good and the deal was to be taken.

The problem comes now with the author releasing new features that he wants to charge monthly to Sumolings.
It is reasonable to provide the option to purchase more AI credits; it is not reasonable at all to provide features that were labeled as existing (calendar integration) as well in these new Add-ons.

Very poor precedent and we've seen where this ends up.

I've jumped in on this as I can see the promise of the platform.
I understand that some users felt the "Speaker" feature was not great before.

Might I add myself to the "Please can we have the option" list as I would like to have the option of using a "Speaker" feature.

Would there be any plans to automatically tag speakers based on their voice signature like Otter does?

Primarily I use offline as people get freaked out when they see a bot join a call and as it's for my own productivity, offline is the preferred method for me.

Many thanks!

Review and follow up email is impressive. AI is going to be the new wheel for humanity. It is just amazing.

pros:
Decent lifetime deal with lots of minutes per month. I just wished it gives up the information on how many days left before it resets.
AI writer and LaxisChat are cool features for meetings.
Upload and transcription completion time is quite smooth. I didn't have to wait long.

cons + feature requests:
The accuracy rate is quite low. I had to edit quite a lot of mistakes.
Please add option to add to dictionary so that I don't need to correct every same mistake. For example, instead of Stoics, the transcription says "stokes." It would be great if it can correct that one time and remember it.
Add 1.5x as playback speed in between 1.2x and 2.0x.
It would also be great if you would add an option to import audio/video from url via dropbox, google drive, etc. That would deserve 5 tacos.

The AI Writer and LaxisChat are amazing!
With Laxis, I can generate customer requirement and follow up email in seconds! Huge time saver! The Zoom integration needs some improvement, but I mostly use Google Meet. The Google Meet extension is so seamless to use.
Love Laxis!