kiwilaunch
Almost all or all therapy and life coaching platforms support 1) self scheduling, 2) comprehensive intake forms, 3) esigned paperwork, and 4) client portals. I can do workarounds for a few of these, but I found it odd that self scheduling, a key feature on competitors' platforms, is not only missing, but will not be considered in future.
I also found it odd that the founder will not consider a WYSIWYG or rich text editor for confirmation and reminder emails, which was the dealbreaker for me.
See, kiwilaunch can't support intake forms that have conditional logic (and I have my reasons for needing this). That is fine, I can direct the client elsewhere to fill out. They also can't support esigned documents and again, that's okay since I can do the same redirecting. But what I am not going to do, is send the client a block of plain text wedged at the top of a confirmation email that looks like a run on sentence because I need to give instructions as to where to go because certain features are not available. It not only looks unprofessional, but limits accessibility. Some people may be fine with being on the phone to provide information but some will need clear and styled written emails to know what is going to happen next.
It's a shame since there is a lot of great stuff here. I just don't think its a competitor in the life coaching/therapy space. Or maybe that's just me and my business. I can see the value of the platform for other business types though, and for people who don't mind doing the manual work!
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Edit update: coaching platforms that have 1) self scheduling (including client's ability to cancel and reschedule without admin), 2) dedicated client portal, 3) e-signature agreements, and 4) customizable confirmation and reminder emails.
- Practice.do
- Honeybook
- Paperbell
- Satori
- CoachVantage
- Practice Better
- Simply.Coach
- Dubsado
- Bonsai
Also wanted to note that the response time is... uneven. It can take 2 hours or 2 days. Not a huge issue, but I wish it was more clear. The chat says it will take a "few hours" and yet 2 out of the 4 times I messaged, that wasn't the case.