Interacty

I bought tier 4.

I run a kid's educational platform and there's so much to Interacty that I really love: games, maps, quests, flashcards, etc..but there are so many small (and a couple large) things that just drive me up the flipping wall.

First and foremost, no SSO? No URL parameters? Being able to ID my users is such a basic feature, I can't even fathom why they chose to leave this off. I'm not sure I've ever come across any "form" for "lead gen" that doesn't have at least URL params, and how much more important is that in something that users actually interact with? Like, at least 5x, come on.

A lot of the styling/CSS doesn't work like it should. For example, an image gallery is not full height on a mobile device by default–it's like 60% height. No idea why when the images are the same dimensions as the phone. Then, changing the styles is a nightmare. First of all, the only way to do it is with custom CSS. Then, I had to change CSS for 3 different elements just to get the image gallery to the correct dimensions, and I had to experiment and set it to the perfect number. A pixel too tall or too short and it starts doing weird stuff, like slowly gliding off the screen. As you might guess, there's also no way to know which class you should be changing. You have to dig through the elements in Chrome inspector and try 5 different element class names that all look like they should work before finding the right one–because the correct element has parent and child elements that are exactly the same size, AND it's all in an iframe...I'm a dev and none of it makes sense to me. It was a 2-3 hour game of trial and error just to get the image gallery to look half decent on mobile.

NOW that I'm considering downgrading with 6 days left to go, I see that ONLY the top tier has the pleasure of editing this CSS monstrocity. Why is being able to change style from something that doesn't work at all to something that looks only half decent, reserved for the top tier?

The CNAME is PER PROJECT. As in, I set a different domain name for every puzzle, every set of flashcards, etc. So my urls are "fc1.website.com", "fc2.website.com", etc..instead of "fc.website.com/1", "fc.website.com/2", etc..It might look like a small issue, but it means I have to go and setup new DNS records for every. single. one. And even after I set them, the share/embed popup doesn't have my new URL. I have to go bakc into the "manage domains" window just to see what it is. Who decided all of this?? Just a bunch of little tedious things that tell me the devs have never really had to use this product for its intended purpose.

I could go on, but I've already written an essay. Honestly, I could forgive all of it if it looked like the devs/support were engaged, but they're not. I asked a reasonably simple question 9 days ago and have not received a response. Now that I'm coming back to it, I can see months old questions on here that have also not received responses.

I really want to love it.