I liked this product to work for me (the users); therefore, I tried to work with the team to make sure the issues were fixed to make the product better.
One of the most essential features of the tool I require is the ability to send emails through follow-up sequences. So, I tried and tested this feature multiple times (for over two weeks), but unfortunately, emails on follow-up sequences are not sent; except the first email within any sequences - either that's using broadcast or funnels feature.
I reported this issue to the team, but there was no answer for a few days. Now, as the team is small, support response can be delayed. I then sent another email as a reminder. I received a response asking for root access to the VPS, which I provided promptly.
Now that it's been almost two weeks, there's still no response, and the issue remains unresolved.
Hence, I now have decided not to waste my time further and request a refund. "Morning shows the day" - I no longer have confidence in this product. So, I am out!