Automate Tasks, Personalize ExperiencesTransform business with AI

After using CX Genie extensively for my daily work, I can confidently say this tool deserves a solid 5-star rating. Every feature is thoughtfully designed and genuinely useful — it’s clear that the team behind CX Genie knows what businesses actually need when it comes to customer engagement and automation.

✅ Easy to Use, Yet Feature-Rich

From the moment I signed up, the interface felt intuitive and clean. Setting up channels, managing conversations, and building workflows didn’t require any technical knowledge. It’s perfect for teams who want to save time without sacrificing functionality.

🚀 API & Webhook Support – Surprisingly Robust

One of the most impressive parts of CX Genie for me is its clear, well-documented API and Webhook support. If you're a bit more technical (or working with a dev team), you’ll appreciate how flexible and powerful these tools are. They allowed me to integrate CX Genie smoothly with our internal systems — no guesswork, no confusion.

📊 Real-Time Dashboard & Reports

The analytics dashboard gives a live view of team performance, customer interactions, and response times. It helped me quickly spot bottlenecks and improve our workflows. I also like how easy it is to export data or set up automated reporting.

🤖 Smart Automation Without the Headache

Creating auto-replies, assigning chats to team members, and setting up chatbot flows is super simple. You don’t need to be a chatbot expert to make things work — everything is designed to be user-friendly.

🔗 Omnichannel Support

Whether it’s Facebook, Zalo, or web chat, all conversations come into one central place. This made it much easier for my team to stay on top of everything, especially during peak hours.

Final Thoughts

CX Genie strikes the perfect balance between power and simplicity. If you're looking for a customer experience platform that can scale with your business, automate where it matters, and still give you full control via strong APIs and Webhooks, this is the one.

Highly recommend it — 5/5 from me.

Cxgenie is a promising tool with active development and a clean, powerful interface for customer interactions. The team is clearly working to improve the platform, which is great to see.

However, there are some important limitations. For European users, the main issue is the lack of GDPR compliance, as data is stored on servers in Singapore without clear safeguards for EU transfers. This can be a serious obstacle for many businesses.

If compliance is addressed, Cxgenie could become a very strong solution. Until then, it’s best suited for users outside the EU or for projects where GDPR is less critical.

This is a powerful chatbot that has quite a complete feature set that I didn't find in competing products. CX Genie aims to provide a complete web and messenger customer support solution and its making great strides towards that.

This is a versatile platform that connects your messaging services to a central helpdesk so your team can do the job of providing support - and also Ai can get involved. The platform has some bugs, but the team seems to be very proactive at squashing them.

Overall, the user interface is good, but sometimes it takes a little bit of digging to find the exact setting you are looking for.

4 Tacos for now and possibly this will be upgraded to 5 once a few more items get looked at.

The team are really building something special! Constant updates and a true focus on taking this mainstream. Once GDPR compliant we cant wait to start using this technology properly.

CX Genie is officially our new go-to chatbot solution for web and Messenger customer support.

Most of the other chatbots we tested failed to connect to our Meta Business Suite account. But CX Genie immediately connected without any technical difficulties! And the website embedded bot also works flawlessly!

The platform is clean and straightforward! And we love the chat Workflow feature! It makes the chatbot creation process simple with its clear visuals and user-friendly UI/UX.

Support is responsive on Discord and provides immediate feedback to our concerns, requests, and suggestions. And the monthly credits and limits are reasonable if not generous.

We have barely scratched the surface of this powerful AI-driven customer support platform. But so far, with our initial tests, we can already recommend it with 5 crunchy tacos! Plus extra tacos for including bonus features like BYOK, help desk, live chat, custom branding, and many more!

This platform has impressive potential with its excellent user experience and top-notch features. The support team is helpful, fast response. Bug fixes could be more prompt, but overall, this is a solid product that continues to improve. Looking forward to seeing future enhancements to this already promising service.

I had a meeting with Shawn and he was super supportive, he walked me through the setup and made everything so smooth.

The AI works smooth af + already got wayyy more features than I expected:
- AI Chatbot with 1-click integrations to a lot of channels.
- Ticketing system
- Workflows & automation to route messages, auto-respond, or create tickets (with a lot of amazing AI blocks).
- Live chat + shared inbox for centralized communication
- Knowledge base integration so the bot answers with accurate data
- Reports & analytics to monitor team performance
- API & Webhook support for flexible integration
...

And… they’re still building even more. Can’t imagine what we’ll be able to do once all of it’s live.

Already planning to upgrade tier, not gonna miss this deal!

Recently i purchased. CX Genie is a game-changer for customer engagement! The interface is intuitive, setup is quick, and the automation features save so much time. Highly recommend for businesses looking to improve their customer experience.

I should mention that this is the first chatbot tool I’ve purchased, but I’m really excited about it.
After some initial doubts, when it seemed like the bot couldn’t really answer properly, I reached out to support. They replied quickly and suggested switching from a specific model to a blank template: that immediately gave me a big improvement in the responses. Without a doubt, the tool looks very promising and I’m happy with the investment.

Having only one workspace feels a bit limiting in terms of clarity, since dividing bots for different client sites would be much clearer with separate workspaces (a solution that other startups here on AppSumo later adopted for the same issue).

Other than that, aside from a small layout problem I won’t go into detail about, I’m very satisfied overall. So my rating is 4 stars for what it is now, plus one more because they’ve gained my trust in what it will become.

Es un buen producto, muy flexible. Lo tengo desde hace 7 meses con Tier 2. Lo he probado en ambiente producción y he logrado hacerlo funcionar profesionalmente en mi sector que es la venta de cursos online de ticket de alto valor. Tengo 31 programas a la venta con mucha información común entre programas. Probé diferentes métodos de entrenamiento y con CX logré equilibrar que cada chatbot aprendiera información precisa de cada programa. En total tengo 31 agentes que logran el propósito.
Mi método anterior tenía un solo agente para todos los programas, pero continuamente tenía problemas de alucinaciones del bot.
CX tiene resulta una excelente opción porque te da la flexibilidad de tener tantos bots como necesites y el modelo de mensajes es perfecto para mi sector.

This platform provides a very good experience, hope you will bring more features and add more faster customer support. Support is extremely good and you bring the best features. It will be good if you fix bugs little bit more Faster. Thanks.

I purchased Tier 5.
Although it is supposed to come with VIP support, my request has not been resolved for over four months.
They claim there are other higher-priority tasks, but does this mean they simply lack the resources?
At this stage, I cannot recommend it.