Agiled

I purchased 10 codes because I need the AI and the features for my startup business. The features are good, can use this for our business, but the AI is not working. The format for AI is not good, and I keep getting an error when using the AI assist.

One thing I am always looking at for SaaS like this is support. You can reach out to the chat in their website, but the support gets back to you after a few days. Sometimes, I would have to follow up 3x for the SMTP error I am getting, and up to now, after 2 weeks, there's no support.

I hope they will reach out immediately for every issue, at least for acknowledgement, then provide a timeline for resolution.

The platform is still very slow, and feedback from my team is that it takes a while before the projects and the tasks to appear and be updated. The platform is easy to use, but it's not efficient and fast.

All in all, features are good and I'm willing to update the review for any and all support that's faster than the current timeline. Also, I'm thinking of refunding the other codes as getting 10 codes for the AI assist is not worth it.