Wow shoppers and empower your support team

About Gorgias

Gorgias is an all-in-one helpdesk solution designed specifically for ecommerce brands. It helps online retailers centralize all of their customer support channels - including email, social media, live chat, voice, SMS, and WhatsApp - into a single, unified platform. This allows support agents to quickly respond to shopper inquiries without having to constantly switch between different tools. Gorgias also provides powerful automation features to streamline repetitive support tasks. Brands can set up rules and macros to automatically provide personalized responses to common questions, like 'Where is my order?', saving time and improving the customer experience. The platform is deeply integrated with leading ecommerce platforms like Shopify, Magento, and BigCommerce, giving support teams access to rich customer data and order information right within the helpdesk. This empowers agents to provide more contextual and efficient support. Gorgias is purpose-built to help ecommerce brands deliver exceptional customer service. By centralizing all support channels, automating common workflows, and equipping agents with the right tools and data, Gorgias enables online retailers to turn shoppers into loyal, happy customers - which can ultimately drive increased revenue and growth for the business.

• Flows

  Scale your support stress-free with customizable, personalized automations. Build interactive conversation scenarios to offer guides, recommendations, and solutions — all personalized based on the customer's inputs. Flows are available through the Chat, Help Center, and Contact Form channels.

• Article Recommendations

  Boost customer satisfaction with instant answers from your Help Center, powered by AI. AI monitors incoming questions and instantly shares relevant content from your Help Center. Article Recommendations are available through the Chat and Email channels.

• Order Management

  Skip manually answering "Where is my order?" or "Can I get a return?" over and over (and over). Offer customer portals where customers can see real-time order status, request refunds and cancellations, and report issues — all without waiting for an agent. Order Management is available through the Chat, Help Center, and Contact Form channels.

• Autoresponders

  Declutter your email inbox by leveraging AI to automatically resolve repetitive emails. Leverage AI to identify and automatically close spam tickets, process refund requests, and send tracking links to provide instant answers and declutter your email inbox. Autoresponders are available through the Email channel.

• Quick Responses

  Satisfy customers by providing the information they need in 1 click. Let customers get answers to common pre-sales questions — like "What's your shipping policy?" or "Are your products cruelty-free" — with the click of a button across your website. Quick Responses are available through the Chat, Help Center, and Contact Form channels.